Skip to Content

"Kid, you saved me"

Occupational therapist used her phone to send help to an ailing Antioch patient

July 17, 2024
patient Ron Ragland and Occupational Therapist Aubrey Poythress

Ever blow off your voicemail? I know I have. Occupational therapist Aubrey Poythress does check her voicemail daily, but she’s usually so busy that she doesn’t get to it until the end of her shift.

On. Feb. 27, though, Aubrey had a few minutes to have a quick lunch at her desk at TriStar Summit Outpatient Rehabilitation Center, and she noticed she had a phone message. It was from one of her favorite patients, 70-year-old Ron Ragland, s stroke survivor from Antioch.

“Please call me,” Ron said on the message, and Aubrey noticed he didn’t sound good.

So she called him right away, and Ron told Aubrey, “I’m not well, I’m not well,” and he said he couldn’t remember his wife’s phone number.

“I was really dizzy and feeling worse,” Ron said afterward.

Aubrey hung up and called 911 right away, telling the dispatcher Ron’s address and his symptoms. Paramedics found him in heart failure, his pulse a super low 20 beats per minutes.

“His diagnosis was a complete heart block,” Aubrey said with a sigh.

She texted Ron’s wife, who was visiting her ailing dad at a nursing home, to say an ambulance was taking Ron to the emergency room.

Ron survived and was admitted to TriStar Summit Medical Center intensive care unit, and Aubrey, 39, stopped by at the end of her shift that day to give him a hug.

Through tear-filled eyes, Ron told her: “Kid, you saved me.”

Ron went on to say he needed to buy her a steak dinner: “Nothing is good enough for what you did,” he added.

“Every day on the way to work, I say, ‘God, help me make a difference,” she said. “That was a good day. It kind of took my breath away that day.”

This news story originally published:
The Tennessean, April 8, 2024
www.tennessean.com
Good News with Brad Schmitt
INSPIRATION

Published:
July 17, 2024
Location:
TriStar Summit Medical Center

Related Newsroom Articles

TriStar Health donates $150,000 to support Middle Tennesseans impacted by Winter Storm Fern
February 09, 2026
TriStar Health, part of HCA Healthcare, donated $150,000 to support Middle Tennesseans impacted by Winter Storm Fern, benefiting United Way of Greater Nashville, Hands On Nashville and The Branch.
TriStar Health donates $150,000 to support Middle Tennesseans impacted by Winter Storm Fern
February 09, 2026
TriStar Health, part of HCA Healthcare, donated $150,000 to support Middle Tennesseans impacted by Winter Storm Fern, benefiting United Way of Greater Nashville, Hands On Nashville and The Branch.
Tristar Health hospitals recognized among America's best by Healthgrades
February 02, 2026
Four TriStar Health hospitals earned top Healthgrades honors for high-quality patient outcomes, with TriStar Hendersonville named among America's 100 Best Hospitals and all four recognized among the 250 Best Hospitals for multiple consecutive years.
Four TriStar Health hospitals named among Healthgrades' Top 50 Best Hospitals for Surgical Care
November 04, 2025
Four TriStar Health hospitals–TriStar Hendersonville Medical Center, TriStar Skyline Medical Center, TriStar StoneCrest Medical Center and TriStar Summit Medical Center–have been named among Healthgrades' 2026 Top 50 Best Hospitals for Surgical Care. This national recognition highlights their exceptional surgical outcomes and dedication to patient safety.