Patient information

Before you even enter the hospital, several preparations occur over the phone, including:

• Your doctor's office staff helps you get approval from your insurance provider because some plans require pre-approval. Ask your insurance provider about costs for which you will be responsible.
• Hospital staff reviews your health history.
• We plan your nursing and other specific care needs.
• If having surgery, we plan your anesthesia needs.
• We schedule appointments for any needed pre-operative diagnostic tests.
• You can use this time to ask any questions you may have, including available payment plans.
• You may choose to arrange to have a family member or friend pick you up and bring you home when your doctor discharges you. If you need help with transportation, please ask us.

If you are having surgery, please make sure not to eat or drink anything — even water — after midnight before your surgery. Your doctor may give you additional instructions.

Leave valuables such as jewelry, money and credit cards at home. You may bring your glasses, dentures, hearing aids or other assistive devices, but the hospital will not be responsible for breakage or loss of items kept in your room. Please speak with your nurse if you need to bring any electrical appliances.

We are committed to providing the very best care during your stay while maintaining your privacy and confidentiality. So you can more easily get to know and have confidence in the people around you, each person who cares for you will wear an identification badge.

Here are some other ways our team and you can be proactive to ensure you get what you need during your time with us:

• Our nurses make sure you receive the care your doctor orders, and your doctor will visit you as much as needed based on your condition and recovery.
• Your doctor arranges for your admission, decides what tests and procedures you receive, prescribes your medications and diet in the hospital and decides when you are ready to go home. But we want you to fully understand those decisions, so it is important for you to discuss your care with your doctor while you are hospitalized.
• If you are at risk of falling, please follow instructions to keep you safe.
• If you have concerns about the care you receive or the actions of our team, don't hesitate to get in touch with the unit manager or director.

About TV and phone calls: There is no additional fee for your private patient room, TV and local phone calls. You must call collect or charge long-distance calls to your home number or credit card. We are not able to add them to your hospital bill.

Make sure your doctor has called the hospital to order the procedure. Or, if the doctor gives the order to you, be sure to bring it with you when you report for testing.

To reduce the spread of respiratory illnesses, we take various precautions to protect you and your visitors. Visitor guidelines are in place to protect your privacy and provide a comfortable environment while you heal in the comfort of your loved ones.

Whether you are having surgery yourself or a loved one is having surgery, we are here to help make the process as streamlined as possible. Most procedures are eligible for registration, and on the day of surgery, you may also register for surgery text messaging, a service which informs you of your loved one’s progress.

At all TriStar Health hospitals, we make sure interactions between patients and physicians have a unique personal touch by offering concierge medicine. It allows patients to call, text or email their healthcare provider to both ask questions and schedule appointments. Unlimited access to personalized healthcare is available at your fingertips for an annual fee.

Healthcare concerns can arise at any time. Day or night, we want to be there for you, so our Ask-A-Nurse service allows our expert nurses to be available 24/7 to advise on topics ranging from cardiac care to children’s health to orthopedics and men’s and women’s issues. While they can not officially diagnose conditions, they can provide you peace of mind through informative answers to your questions.